Support for Our Clients

At Meta Health Technology, our goal is to provide our clients with a level of service and support that is unmatched in the health information industry. Each year, we ask for their feedback on our performance. We are very proud to report that Meta clients consistently describe our service and support as far superior to what they have experienced with other software vendors.

Live Support

When clients call during business hours, they reach a live person with the knowledge and skills to answer their questions and solve their problems. No menus to wade through. No level 1, level 2 delays. Just smart experienced professionals. Clients tell us how severe the issue is, and they set the priority for addressing it. In addition, we offer optional 24/7 live support. We know that our clients’ facilities never sleep, and we are ready to provide whatever assistance they need.

Email

Clients can email Meta Customer Support at any time. A Customer Support professional will respond on the same day or the next business day. If necessary, a ticket will be created. The client may also be contacted to provide additional information.

Web

Meta offers an online Help Desk, available 24/7. Clients can use the online Help Desk to report a new issue and to track the status of existing issues. Clients can also search the Help Desk Knowledge Base for articles relating to their issue, and to see how those problems were resolved.